Refund Policy of Crust & Craze Pizzeria

Last updated: April 1, 2023

Thank you for dining at Crust & Craze Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy covers the terms in which a refund may be issued for items purchased through our website brightpantryhub.click or in-person at our location: Venice, Italy, Piazza San Marco 1501, 30124.

Refund Conditions

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

• To be eligible for a refund, your item must be unused and in the same condition that you received it.
• If your meal did not meet your expectations due to quality issues, we may offer a full or partial refund. Please contact us within 24 hours of your order’s delivery or pickup time.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• Certain goods are exempt from being returned for hygiene reasons (e.g., beverages).

Process for Requesting a Refund

Please follow these steps:

1. Contact our customer service at +39 041 520 7022 to inform us about the issue. Our representatives will guide you through the necessary steps.
2. If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at +39 041 520 7022.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Venice, Italy, Piazza San Marco 1501, 30124.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Refund Policy, please contact us at +39 041 520 7022.